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Asus Zenfone Mobile Service Centers in Kolkata

ASUS service center in Kolkata, West Bengal – Address, Contact Number are listed below. If you have any problem with your ASUS device, kindly contact the service centers officials. There are 3 ASUS authorized zenfone service centers in Kolkata.

ASUS Mobile Service Centers in Kolkata:

ASUS Mobile Service Center in Raja Subodh Mullick Square, Kolkata

Name: F1 Infosolutions & Services Pvt Ltd
Address: 6A-Raja Subodh Mullick Square, Arya Mansion Building, Ground Floor, Kolkata
City: Kolkata
State: West Bengal
Zipcode: 700013
Contact Number: 033 40301932 / 033 40327816 / 033 40327800 / 033 40327813 / 033 40301932 / 033 40327806 / +91 9051147427
Timings: 10:00 AM to 6:00 PM
Working Days: Monday to Saturday

ASUS Mobile Service Center in Karunamoyee, Kolkata

Name: Regenersis
Address: Regenersis (India) Private Limited, # EE 8, Ground Floor, Natya Bhawan, Beside Rabindra Bharati University, Karunamoyee, Salt Lake, Kolkata
City: Kolkata
State: West Bengal
Zipcode: 700091
Contact Number 1: 033-40054522
Timings: 10:00 AM to 6:00 PM
Working Days: Monday to Friday

ASUS Mobile Service Center in Khetra Das Lane, Kolkata

Name: Compuage Infocom Ltd
Address: 19, 1st Floor, Main Building, R N Mukherjee Road, Kolkata
City: Kolkata
State: West Bengal
Zipcode: 700001
Contact Number 1: 033-64517248 / 033 65501262, 64517250, 64517251, 22315173, 22620367, 22315174
Contact Number 2: 033-64517249 / 033 22315174 / 033 22315173
Timings: 10:00 AM to 6:00 PM
Working Days: Monday to Friday


  • I want to purchase a Asus router Power Supply Adapter for Model RT-10E. OUTPUT SUPPLY 12 VOLTS DC —-5 AMP INPUT 220 VOLTS AC.

  • charger point not working

  • Mobile touch problem. Model no ASUS_ XOORD

  • Battery poblen tawor poblen

  • Within 3 months charger not working properly.

  • My phone fingerprint problem and camera

  • My device is Zenfone Max Pro M1 3GB 32 Good 2.5 Month old, currently using Jio and Airtel.
    The problem is no network for Airtel sim in slot 1 or 2.


  • I cont make mirroring the tv with my ausu ZenFone max . Plz tell me what I do for this


  • I am buy a new asus zenfone max pro m1.so i'm going to your centre to get this phone.so i am get this mobile

  • I have asus zenfone go 5 .It's display is broken.i not found this display.pls help me where I get this disply

    • My pHone is zenfone max pro m1 display is little broken to fall from bike and I want to change display please help me

  • My asus zenfone 3s max carries some problem… When I was connecting the Internet or other, my asus phone is heating into 2-3 minute… Please help me in this problem… And what is service charge???

  • I am changing my battery of asus zen phone laser 2. Plz suggest where to buy.

  • I've bought zenfone4 selfie 4months back.recently it is charging only 25%.this is no warranty international brand.

  • Display problem of my ASUS ZenFone Max , unable to take screenshots , can't type properly , screen can't touch exactly , phone became slow , heating and hanging . Also problem in volume key .

    • Zenfon battery has damaged. Plz advice me.

  • My zenfone go mobail display problem. Pl advice me. Mob no

  • My asus zenfone zoom s new phone disply problem….plese help me sir

  • Sir my asus zenfone zoom s disply problem

  • Sir,
    this is to inform you that,I have purchased one ASUS phone (ASUS Zenfone 4 Selfie,ModEl No.ZD553KL,5.5" ),from M/S Flip cart,few days back. the fact is this when the leather circle view flip cover is being used,It's not functioning at all.Though my previously purchased ASUS phones still now performing very well with such circle view flip cover. Therefore requesting you to do the needful.
    J Banerjee

  • My ZenFonemax volte problem

  • I have Asus ZenFone go 3g version .
    Presently battery problem.
    I have need new battery.
    Which service center , I can find it easily.

  • My Asus Zenfone Max volte porbilme

  • I have one zenfone five mobile but a big problem of battery and one sim slot. Kindly advise in which service center it repared at kolkata an early time. I am staying in purnea bihar. Service centre of Asus is far away from purnea.

  • I have asus zenfone. Whenever any calls make by me, he doesn't get my voice. Please help.

  • My phone has problem.so please help.

  • I purchased zenfone go. Whenever any calls me, he doesn't get my voice. Please help.

  • Asus ZenFone selfi I have use 3 month volte but before 15 days I update software then show only LTE why faceing this problem ans me plz

  • sound system disruption

  • asus zenfone selfie kinlam 10/11/2017 e,,,bt lte spprted…volte e sticker ache box e…..mobile e software update koralam bt hlona…service center theke update krale ki volte e hobe??????please kindly rply me…urgent

  • I haveASUS ZenFone5. I'm facing battery problem. Battery backup is too low.
    Please help me…..

  • i use jenfone 4 selfile but one problem
    1) if i do incoming call then skin log haye jachhe??? plz help

    • when i purchased asus zenfone selfie 2 months back,it was showing LTE and VOLte available….but those are not working….. and i am not getting any phonecalls ….i tried to contact asus customer care….but my all effort gone in vain…if possible please help me.

  • Sound system disruption
    Model : Asus Zenfone max

  • My phone model is Zenfone selfie.from yesterday my volte symbol in not showing. No incoming & no outgoing call and massages also not going. Jio4gvolte downloaded. But it is showing as this is a volte support phone please use phone dialar and phone msg. Please help.

    • I am facing the same issue. please help me

  • Problem in charging

    • i have gone asus service center in chandni chak.the service center repair my phone and get my phone after 2 days .but it is same problm now.i told them that matter.what i am doinng now

  • Change asus zenefone max body

  • Change my asus zenefone max body

  • My Asus phone also have the same problem

  • Very bad coustomer support..service centre staffs are not helping…..and misbehave with the customer

    • Hi Sanjay, can you call ASUS and report the issue with them – 1800 209 0365 Also tweet to Asus in twitter about the incident

    • If you can let us know the service center name, we will remove it from our website.

  • i am having a asus zenfone 2 laser (ze550kl). today morning i restarted my device & its not turning on after that. just the asus logo is coming on the screen & then its turning off & again the logo coming. only this process is repeating. need some advise

    • My phone also has same problem.

  • If you receive any call i can't hear…. I think mike is damage.
    What can i do??? Please help..

  • Kuch din pehle mera camera or speaker gana nahi sonai dera hai.

  • I have an Asus Locked phone. Can it be unlocked? So I can use my Airtel sim in it.If yes which service center should I visit in Kolkata.

  • Khuch Din Pehle mera mobile (Asus ZenFone Max) Ik Bike Ki sat Takra e isliye mobile ka glass fat geya. isko thik kerna hai isliye puch rahaho or ik baat pehle mereko jysa battery servise deta tha ab usse kam or charge hone keliye time jiyada lagta hai
    plz mera sawal o ka jabab dena ap lok

    • Glass of my Asus Zenfone has been broken, as a result the touch screen of the mobile is not working as before. If it can be replaced, please suggest me how it can be replaced?

  • glass repeayer

  • My mobile is weaker Karta h a d h a

  • Battery service very low in my asus zenfone selfie.this mobile age 6day.

    • I have an Asus Zenfone max its on its 10th or 12th month
      My problem is that it is switched off and it's not charging I have used every charger in my house and all the switch boards it's not working please look into the matter .. Thanking you, Shreyansh

  • I used my Asus zenfone 2 ze551ml…… Since 10 month… It has 1 yr warranty but from today it is not opening… Help me….. It totally stop…. Don't working….

  • My ph is totally stop.. Don't working.. What can I do?

  • I have some problems in this phone..1.1no sim slot is not working ,2.hanging this phon more time,3.hitting this phon when speaking few minuts.

  • Half skin problem.where i will go.phone within warenty period.

  • I am use ASUS max my Mobil is very slow charging

  • I Have asus zenfone max. but there is a problem that music cannot play in this device. so what can I do.

  • Iwas purchased a Asus Zenphone 2 since June/July, 2015 but the batteryis not working properly. So I want to change the battery. Now me question is how muchit is ?

  • I have a software problem . How will I be able to resolve it? Please help.

  • Sir/Madam,
    I want to mobile insurence my new Asus zenfone . please let me know How will I do .

  • is there any Asus service center near Howrah station?

  • My Zen mobile Barry poor service.. Pls change

  • My device is Asus ZenFone max..it's volte phone..but I don't used volte call.please help me.How can I volte install o my device??

    • Please pick up my call . I have an issue regarding my asus zenfone max mobile@Regenersis

  • I have asus zenfone max 3
    Problem is when i open instagrm ,xender,beautycam they want storege permisson .and screen overley detect this type of txt showing..plz hlp me out of ths prblm.apps dont open

    • scrn overlay prob can be solved by uninstall any kind of App which reduce the screen brightness…like "twlight,"

  • total poor quality service.I went there some days ago.My phone was in boot loop mode.After diagnose my phone they told me that mother board is damaged and it will cost 8000 rupees.Then I went to a local provider,they repaired my phone without open my device.They said it was just a software issue.They just install new ASUS firmware.That is all.But ASUS service people told me that mother board of my phone is damaged.What the hell is going on there?
    This was happened in F1 infosolution pvt.ltd

  • Sir ami apna k phone kor6i but apni phone tul6en na kano? Plz recived korun

  • My media has stopped.

  • I have a Asus zenfone laser 2 model and its front glass has broken so the touch screen is not working as usual. I want to know what will be the cost of change a new glass and repair it ??

  • is there any Asus service centre near chiner park or baguihati or kaikhali in Kolkata ?

  • I have purchased ZENPHONE 3 LASER on 20 th December 2016. But when I tried to put my new JIO SIM in the slot it did not open . When I took it to a local service men from ASUS , He said it will be charging me RS 9000/- and PLUS.

    • Take it to ASUS authorized service center, Rs. 9000 is overcharge don't fall for it.

  • My phon is autometic power off & when mobile charging the mobile is very heat.the mobile is do not power on again

  • I bought a asus zenfone go 4.5 one year ago…nowadays my mobile is not charging..and my phone is switched off…even when m plugging the phone…its not getting charge….can u please help me….even i tried different charger too…but its not working my phone is still dead….please reply me..

  • Order successfully placed.
    We are pleased to confirm your order no .
    Thank you for shopping with Flipkart!
    Manage your order
    Delivery Address
    Today I received the delivery of Asus Zenfone Max (Black, 32 GB) but I find the phone defective. I am unable to switch on the mobile phone. I request you to replace the phone or arrange for refund of money.

    • Hi Binayak Das, file a return request with Flipkart

  • Hii I am sanjay acharya. My phone asus jenfone. My phone is switch off. Not on.please help me.how can I solved this problem.

  • My phone automatickly work screen and hang

  • I bought Asus Zenfone 2 from EBay,2 days ago.Very first day it was running properly but the next day when I connected with charger it was not charging, I thought if I switch off the device the problem will be solve.But next I tried my best but my phone did not ON & continuesly vibrated.
    What can I do now ? Please help me.

    • Return it ASAP, so that you will get your money back.

  • MY fone is no start

  • i have parchases a asus zenphone 3 from flipkart 1st week of nov, 2016, but previous month a problem will be occured in my phone. my font camera was not work properly. monday to friday i work. saturday and sunday is my holiday. but on this time your care was close. my font camera was a big problem. i live in diamond harbour, south 24 parganas, 743331, please replay me what can i do now for my phone picture is so good . please suggest how to resolve this problem

  • I own a Asus Zenfone 2 which is model number ASUS_Z00AD. It has Lollipop 5.0 android version. I need it to upgrade to Marsmellow 6.0.1. The update is not showing automatically. What should I do?

  • I have bought a Zenphone from Flipkart around 5 months back. Last 2 am facing severe problem of ghost touch. Please suggest how to resolve this issue.

  • My asus mobile is note propar warking service is verry bad

  • I am sunanda,my asus ZenFone 2 is not volty.How can I update it.pls help me

  • Unable to root my phone without pc pls help me. Asus zenfone max (Z010D)

  • Hi ,
    I bought a asus zenfone max n frm the first day it is showing many problems..this will the 4th time if go to the service centre for software update…everytime it goes off and starts shoing google play ssrvice problem, internal problems etc..nd the service centre always make factory reset..

  • My assus zenfone selfie mobile's skinn glass broken.. Within warranty period so what should I do?

  • Hello,
    I have purchased a Zenfone Max in Aug'16, since then in am regularly facing network issue. I have tried using the sim in both slots but the problem is still same. I even changed the SIM card but its of no use. If the same SIM is used in any other cell it works fine but in ASUS phone it doesn't work properly.
    Pls help

  • hii i am subhajit,my asus zenfone 2 laser screen has broken,can u tell me exact price for repair

  • I have purchased ASUS ZenFone 2 laser ZenFone 601 kl yesterday. The double tap screen sleep and double tap screen wake up were working fine but since today's evening double tap screen wake up is not at all working . What should I do ?

  • I bought asus zenfone 2 zm551ml model.but after unboxing my phone not turing on and also not charging .please help as soon as possible..

  • can anybody tell ,e that where is authorised service centre of asus mobile

  • Hi,
    I have an Asus Zenfone 5 for the last two years. From couple of days back the phone is not getting charged properly. Yesterday night I have put it on charge for the whole night in switched off mode but the phone got charged only upto 65%. Can you please help what need to be done?

  • Hi sir mera asus zenfone c camera properly work neha kar raha hei or game khelne se ruk jeta hei plzzzzzzz help meeeeee
    My name .. Dipu

  • Hi I am subhajit
    I am a user of ASUS ZenFone Max
    My 1st 4g sim slot gets unavailable after using sometimes.. and we have to deactivate my sim again an again to get start my 4g again..
    Please fix this problem I am fed up of this

  • My 1st 4g sim slot gets unavailable after using sometimes.. and we have to deactivate my sim again an again to get start my 4g again..
    Please fix this problem I am fed up of this

  • The above no is fake & I can't find the asus mobile services center

    • Hi, the data is as per the official website. Can you please try contacting them again.

  • My asus zenfone laser 2 has the charging problem and its warrenty period already gone. If i want to repair it, how much it will cost?

  • Hi,
    I bought an asus zenfone 3 max, but dropped it by mistake. There is fine hair crack on the glass. No damage to tft screen.
    Can the top glass be replaced from service centres in kolkata?

  • i bought my ASUS ZENFONE 2 LASER (ZE550KL) three months ago…
    It was working fine until last week it suddenly started malfunctioning,i tried to restart it.. And then the problem started, it won't restart. Seems like it got stuck in some sort of bootloop..
    Please help me.

  • My asus max 2 has been broke….wouldn't be repaired this by warranty?

  • hi, every app i start in my asus zenfone 4 stops working immediately. Not being able to do anything. Please help.

  • recently i faced a serious issue that my Zenfone MAX. LOWER HALF SCREEN IS NOT RESPONDING..PLEASE HELP

  • recently i faced a serious issue that my Zenfone 5 screen is jumping continue and not fall from my hand.

  • Hiiii , I am Abir Sharma pls tell me that Asus zenfone max how it is because I buy it

  • With in a month of purchasing the product, my screen display is not working. Battery is fully charged but no display is coming.

  • My mobile is not charging fully.

  • I am using asus zenfone max.
    Suddenly the light of the screen disappeared.I can see everything is working but the screen is black.
    What can i do now.Please help…….

  • I had bought asus zenfone 2 laser ZE601 KL and my second sim slot is not showing any number or name when a call comes but only it rings whenever there is a call. I have restarted my mobile and even I have formatted it but the problem is sill persisting. Plesae help me out.

  • Hi,
    I am using ASUS Zenfone 2 Laser ZE550KL since 11 months and from yesterday it is not booting up and stuck in ASUS logo. Please help how to resolve this issue.

  • Hi I'm Gouranga Dey. My ASUS ZenFone mobile charger had been fired by short circuit. And my phone is now on warranty. So I want to change the charger. I can't find service centre near Kolkata ,can u help me please?

  • I had bought the asus zenfone 2 laser from flipkart on january 2016. Recently my phone is not switching on after i clicked on systems update. local phone stores are telling that it is software problem please help regarding this as i have to go to work everyday and need my phone.
    Mrs. M. Konar

  • My asus mobile mick by working….

  • my mobile is not working .my mobile is not open its hang when asus symbol coming

  • pls help me for my asus zenfone power max.that phone is good but problem is when I've make a call. after that cut the phone but display is not coming still oppt side cut the call. pls help me what i do?????

  • i got a asus zenfone 2 ze551mml…but this phonne creat a big problem to me..display work automatically…upper portion of display pannel is ceased..dont work…what can i do

  • Hii, I am using Asus Zenfone Max, mai jab data connection on kor kar music sunta hu tab music mai problem hota hai. Khuch tikh sai sunai nahi deta ak ajib sa sound ati hai,,but mai jab data off kor deti hu toh tab music mai koi problem nahi hota, ak dom saf sai sunai deta hai….plz help me Asus..what is this problem?

  • I have Asus Zenfone MAx.When I am dialling the screen light goes off and I can not cut the call.
    Until call ended from other side light does not come. Same is happenning when I am receiving a call.I think some thing has been changed in settings.Please help me in this regard.

  • Hi, I have recently bought ASUS zenfone 2 laser, but it has a huge internet problem… I can access internet through wi-fi connection but whenever I try to open browser through net pack service it is not opening… but I can see that net pack is decreasing… like 15kb used then 20kb etc… I have Aircel and Tata Docomo as two sim cards… can you please help me… what will I do now?

  • Your Commentwhich is the best ph between asus zenfone laser 2 nd asus selfie???

  • Sir I have asus zenfone c ..and my phone display is broken…what is price to change display of phone…

  • my asus zenfone selfie after 8 month , the battery is not properly charged if i switch on the charger .. can u help to solve this problem ?

  • I have asus zenfone 2 laser.
    But double tap on screen goes the phnone sleep but double tap for wake up is not working.
    How i can solve this.
    Plz give some suggestion.

  • I have purchased Asus zen max from flipkart and it was working well upto 7 months . After 7 months it is getting hanged often and from today the battery is not getting charged even if i switch on the charger .. How to get rid of this problm … Plzz help me

  • the phone is showing the message as "unfortunately, the process comm. google.process. gapps has stopped

  • sir on july 2016 i bought asus zenphone selfie phone and really i m satisfied with its services. but sir from the last month i was facing a problem reg system update software. now finally today i updated it and thereon the phone got switched off n later on wen it restarted the whole screen got black although the apps are working properly but neither i m able to open the notification bar nor i m able to open any app properly bcoz f a notification popping up on my phone frequently. i stay at jadavpur. kindlyu look into my case n suggest me the nearest possible service centre of asus asap. 🙂

    • check the post for nearest ASUS service center address

  • Hlo.. I m using asus zenfone max .. my model no. Is asus Z010D….i m using it since 2 month
    But i m facing this problen since 1 month .. when i switch my data cinnection on.. it gets on but after sometime it automatically gets of.. and automatically gets on… plzzz help
    . Me .. i m very frustrated with this problem plzzzzzz….plzzzzzz…help me

  • I had purchased a Asus Zenfone Max 16GB from flipkart on 13th September, but suddenly it started giving problem, getting frequently hanged and mobile data is showing ON even if it is switched off….How to get rid of this problem.

    • Visit nearest ASUS authorized service center and get it fixed

  • My asus zenfone max has usb problem. The charging usb & otg does not work for file transfer. Please tell me the process of solution

    • Visit nearest ASUS authorized service center and get it fixed

  • My Asus zenfone has stopped working and is showing comment "unfortunately the process android.process.media has stopped" What should I do?

  • Is there any asus mobile service center near saltlake?

  • I use ASUS ZENFONE 4. The problem I have been facing for over 3-4 months is that my cellphone automatically switches off showing "ANDROID SYSTEM" message on the top left corner of the screen. I really need my cellphone fixed and fast.

    • Hi Soumyarshi, visit nearest ASUS authorized service center and get it fixed

  • I …bought Asus ZenFone Selfie (Model No.: ASUS_Z00UD). Now I can't install new apps from google play. When I'm going to install apps from google play it showed "Download pending". I tried to slove this problem by opening 4G net on for two day but it showed the same. What can I do????

    • Ensure your mobile has sufficient store and the network connectivity is good. Try with WiFi is possible

  • I …bought Asus ZenFone Selfie (Model No.: ASUS_Z00UD). Now I can't install new apps from google play. When I'm going to install apps from google play it showed "Download pending". I tried toslove this problem by opening 4G net on for two day but it showed the same. What can I do????

  • The screen of My zenphone 2 broke but the touch is working.
    How to get it fix plz inform me.

    • Hi, visit nearest ASUS authorized service center and get it serviced

  • i want buy asus zenfon 2
    can i buy this phone in any store???

  • Hi! I am using Asus zenfone 4.i didn't found it's screen guard in any market or online.n my phone's screen glass/ pdf is broke.now what should i do?

  • Hi ….I bought Asus ZenFone max since last February 2016..but 3 days ago its speaker didn't work properly and no sound is working but microphone still working. Now what should I do????????

    • I too face the same problem, temporarily you can use the headphones. Visit nearest ASUS authorized service center and get it fixed

  • My pH model no is ASUS_Z00AD(ZE551ML).Charging is so fast that's good.But one biggest problem battery charge is so quickly drain.when battery is full charge.I not working in ph but 5 to 6 hrs after battery continue drain.pH is 10 to 15 days I buy in flipkart.pls help me what I can do?pls quick response.

    • Use ASUS auto start manager app and disable all apps running in the background.

      • Thank u! I do, but not solve this problem.also when I net suffering also battery r quick drain.Near about 1% battery per 1 mnt.I am using jio 4g where network is very good in haldia west Bengal…

        • Hi Saurav, visit nearest ASUS authorized service center and get it serviced

  • my phone is not working while booting its showing usb symbol, please help me

    • Visit nearest ASUS authorized service center and get it fixed

  • My zenfone 5 has stopped suddenly. It is not getting started. When I am putting it in chsrging., it is vibrating.

    • Visit nearest ASUS authorized service center and get it fixed

  • My zenfone 4 device 1 ) microphone is not working, 2) while making the call my device display screen becomes dark even after the call ends. very helpless condition. what should I do.

  • need your toll free number.
    We are facing problems like– after calling any number screen is totally black.

    • 1800 209 0365 (Global) (Mon-Sat: 09:00 AM – 18:00 PM)

  • My Asus Laser 2's PDA brake down, please help me to find out the shop where the problem solve

  • I bought ASUS ZenFone selfie in August 2016. problem is my charger is not working properly. Taking so much time to charge. If i use other charger than phone charge properly. Problem is in my charger with data cable. How can I change?

    • Visit nearest ASUS authorized service center and get it fixed

  • Hi,
    My ASUS Zenphone MAX ,which I bought last month from Flipkart , stopped working from yesterday night. I have also tried to charge it , but no sign of charging and also nothing coming up on the screen , its all blank. I have tried to restart it but no luck.
    Please help me in this regard.

    • Visit nearest ASUS authorized service center and get it fixed

  • Hi i am surya narayan . I bought asus zenphone max z010d in july month and upgrade in this month but in sim card settings notification says that it only support 4g network . And i use in this phone jio sim . and not shown VOLT Enetwork. Shown only 4g network. What shall i do ?

    • Visit nearest ASUS authorized service center and get it fixed

  • My asus jenfone max,which is buy just 15days ago. i am using jio sim but its not working properly
    and its not showing LTE4g,when inserting 2nd sim jio sim Automatically unavailable even tower also not showingpls suggest us what the problem & what i will do

    • Visit nearest ASUS authorized service center and get it fixed

  • My asus zenfone max was dropped in water accidently and it is not responding what should i do now.

    • Donot turn it ON or charge, remove the back panel and let it dry whole night. Then take your mobile to nearest ASUS authorized service center and get it fixed

  • My asus jenfone max,which is buy just three month ago. The phone shows sim 1 & sim 2 is available but no tower is available. After restrat the mobile twoer wil be available but after some time that may be 30 minutes or 3 to 4 hrs the tower will be disappear. whats the problem & how it is solved.

    • It might be a hardware problem, visit nearest ASUS authorized service center and get it fixed.

  • My asus jenfone max,which is buy just three month ago. The phone shows sim 1 & sim 2 is available but no tower is available. After restrat the mobile twoer wil be available but after some time that may be 30 minutes or 3 to 4 hrs the tower will be disappear. whats the problem & how it is solved.

  • I have also bought asus zenfone 550 kl but when i amcalling anyone thescreen is turning dark plrase give me a solution
    My name is subhranil ray

    • Visit nearest ASUS authorized service center and get it fixed

  • I bought an Asus zenfone 2 laser(3gb RAM, 16gb ROM). The problems with it are 1. the gesture touch is not working in spite of keeping the gesture touch settings on. 2. the sensor of the phone is not at all working(i.e when call is incoming the light is on, as soon as I receive the call the light goes off. It doesn't turn on during the call even if the sensor is not blocked by anything! I cn't diconnect the call if I want to. Please help.

    • Visit nearest ASUS authorized service center and get it fixed

  • Help me!! I woned zenfone max 5 days ago.Some time my screen goes black out…and i cant see anything on my phone…..the problem was increasing……please help ……i bought it from flipkart…..sorry for my bad english

    • Visit nearest ASUS authorized service center and get it fixed

  • Hi, sir l purchase asus Z010D about 3 month ago, my phone back speaker not work from 2 days, please help me

    • Visit nearest ASUS authorized service center and get it fixed

  • Hi my asus Z010D back speaker not work please help me 3 month ago I purchase . Problem just 2 days

    • Visit nearest ASUS authorized service center and get it fixed

  • My asus zenfone 2 ze550kl not showing chearging but it showing charging when i am chearging it in switch off condition…what to do..plzz help

    • Visit nearest ASUS authorized service center and get it fixed

  • The screen of my zenfone laser 2 is broken, how much will be d cost of repair?? Plz help…

    • We don't have spare part price list, call the ASUS service center and check the price with them.

  • asus phone is too bad not charge no power backup on 6mnth go.i want go to service center in kolkata plz help

  • Kolkata mai asus mobile ka service center ka address plz bataiye…or mail me at

  • I need a information about asus sonicmaster model no k012 pda because my asus sonic master pda was broken can any one plz tell me the cost restore the new pda.

  • When I want to serch by name veryoften system can't show that. And also I can't share photo, vedios, mp3 with Sony LED TV ( Screening Mirror). So please advise.

  • I have purchased one Asus Z00LD mobile phone. In my internal storage – storage
    analyzer, one folder named other has been created when updated the system first after
    purchases. The contents of the folder are same as app folder. This other folder took
    3.49 gb in internal storage location. What to do ? please guide me

    • Hi Amitava Chakraborty, check the date of the files or rename one folder and check if something doesn't work. Also connect your mobile to computer and copy that folder. Then safely delete that folder from your mobile

  • Hi
    I bought a asus zen power bank from paytm
    But it stopped working after 2 months
    When i contacted asus care they say that i have to go to point of purchase
    What should i do

    • Visit nearest ASUS authorized service center and get it fixed

  • Hi. I am using Asus Zenfone 2 and it has just been around 9 months since I have bought this phone. My phone is not getting switched on. The moment I am pressing the power button, the phone is getting on and then getting switched off by itself. Could you please help??

    • Ensure your mobile is fully charged before trying to turn it ON. If the problem still exist visit nearest ASUS authorized service center in Kolkata and get it fixed.

  • I have purchased ASUS ZenFone selfie this june.yesterday unfortunately sleeved from my hand. Glasses has been broken.but yet functioning well.so i want to replace the glass original. So pls tell me the address neatest to kharagpur to get rid of this properly along with phone numbers.do i get concession also.

  • I have a asus zenfone 4. Mera phn bohot hang ho raha hai..or aj subha se on nahi ho raha hai. What should I do? 2 year complete hone wala hai mera phn ka

  • Hlo sir mera ph ka speaker kharap ho gya hai
    Ab kya karu?

    • Visit nearest ASUS authorized service center and get it fixed

  • what is the price of asus zenfone5(charcoal black)8gb? can i buy this phone in service centre

    • Hi Debashish Dhara, check this Amazon link for the ASUS zenfone 5 price: http://amzn.to/2cCLwTZ
      And no you will not be able to purchase mobile in ASUS service center.

  • when i am giong to show my hide photo from gallery itsshow result google has stoped plz help

  • I want to upgrade my ASUS ZenFone2 laser in marshmallow version

  • I have an ASUS tab which is not working presently.I want an immediate repair work.Is it possible to have it repaired ?I stay in Birati,which will be the nearest and company authorized service center to me ?
    Need your help,please reply as early as possible.

    • Hi Sandeep, check the above post for service center address. Yes you can get your ASUS TAB serviced. Please call the service center before planning your visit.

  • I'hv asus zenfone max( Z010D, 2gb ram nd 16 gb rom), and issue is unable move my downloded apps internal to sd card. For this my internal storage will be full if I download some apps or a game nd ram is 93% full. I was sent a e-mail in Auus. They told me "in case you want to move app to SD card, the only solutions that we can advise is downgrading firmware. Please visit our ASUS Service Centre then ask our agents to help you downgrade safely." May I solve my problem in asus service center. Please gove me asus service center address nd contract details(kolkata nd Durgapur). I hv big problem. Please reply me fast as soon as possible.
    Thank u.

  • How I shall get theaddress of on line store ? I have received it through courier in my residence.
    Need your help

    • It is regarding my query on 16th September 2016. Whom & where should I get on line store address ? Need your help

      • You have to go to ASUS service center in Kolkata

  • I purchased Asus Zenfone Max ZC550KL 16 gb rom, 2 gb ram in January 20 via flipcard. Now, after geeting the marshmallow, i have serious battery issue. Can i get lolipop back in service center. My battery is heating up now very quickly. How much is the warranty for battery. If the battery is not in warranty, then how much service center will charge to replace it. Thank u in advance.

  • I have purchased my through on line system. At the time of delivery I was not at home. The courier person has given the packet but unfortunately no papers of purchasing that mobile was inside the packet. Only two small manual were there. I purchased it in the month of May 2016 & it was delivered on May 23/24 th. Need your help to get those papers.

    • Hi Anup, contact the online store – they should be able to help you.

  • i have zenfone 2 recently i found net is not working neither through data nor through wify. contacted Airtel outlet, since i used airtel connection. they says band is not matching. please help me.
    Debasish Sen

    • Hi Debasish, please switch to 3G or 2G mode from your network settings and try again

      • Ihave tryied both but still it is not connecting net

        • Hi Debasish Sen, it might be hardware problem. Take your mobile to nearest ASUS authorized service center and get it fixed

  • I have purchased one ASUS mobile last november. I have incorporated my new SIM into this mobile but afte now its giving proble. MOBILE NETWORK IS NOT AVAILABLE " both of 2 slot .I discard the SIM & again Insert the SIM . After that again 5/6 hours work fine .. I got tired by doing this. I AM SURE THAT IT IS NOT THE SIM PROBLEM. IT IS SIMPLY THE HANDSET PROBLEM. But I am so full that without taking any info. about ASUS service center I have purchased it.
    Now tell me what is the solution !!!!!!!!!!!!!!!!!!!!!!!
    Thanks & Regards,

  • Hi, I have Asus Zenfone model no-Z010D.Actually whenever I try to dial any no my phone screen goes off. Even I can't able to disconnect the call. As I purchased this handset last week it is unbearable for me. Please help…

    • Hi, file for a replacement if you purchased it online ASAP.

  • sir I am Debabrata Dinda Sir mera asus zenfone max 27 days hua hey. pehele sei problem ho raha hai. problem.- display ke niche jo menu bar ata hai menu bar ke uppar kuch line danccing kor raha hai. uska problem kiya hai.

    • Hi Debabrata, file for a replacement or visit nearest ASUS authorized service center and get it fixed.

  • Hi! Mr. Venkateshakula, earlier on 29.08.16 I have posted something regarding an unusual sound coming from my Asus Zenfone.Max 2 (ASUS-Z010D). Plz.see my earlier post and if you have any solution kindly share it with me.

    • Hi Subhasis, sorry for the late response. I went through some of the ASUS blogs and saw that many people have reported similar issues. On one particular comments its mentioned like the issue is resolved after they updated Zenfone to Lollipop. I'm attaching the links for your reference:

  • I have bought an Asus engine 5 from flippant 1 year ago… got a problem facing for 2 days , the problem is it's not charging anymore…I've tried on different data cables and also tried to charge by other mobile chargers ….still it's not charging….. and the mobile charging indicator is always light up the whole time….

    • Hi Raktimavo, this might be a hardware issue – take your mobile to nearest ASUS authorized service center and get it fixed. Since your mobile is more than 1 year old the service wil be payable.

  • I have Asus zenfone max 2gb. I bought in from snapdeal in september. I have a problem in gallery. not open album photos videos but sd card open all album photos videos.Please suggest a solution.

    • Hi Subhendu, install ASUS File Manager app it will show all the content.

  • Is it possible to replace the battery of zenfone 2?

  • It Didnt cause by me or neither by mishandelling it ….SUddenly it happened .it was blnk….How come a new phone's diaplay Get damaged without mishandelling or without any reasons?.

    • Hi Rituparna Das, then take you mobile to nearest ASUS authorized service center and report it to them.

  • I am using asus jenphon 2 leasour from flipcart. From the first day i am using problem. After replacing 2 phon from flipcart thay said to visit service center. From the frist day its giving touch problem. After 1 or 2 minutes touch are not working. And sometime its autometically clicking.. Tiping. Its jst 3 to 4 mounts i am geting problem. Its fustrating.
    And naw when i am opening the mobile data the sim geting disable. Sometime sim 1 is not working. Verry badexperience with this asus phon. Can you help possitivly?

    • Hi Pritm Pal, take you mobile to nearest ASUS authorized service center and get it fixed. Carry your mobile bills and warranty card to the service center.

  • Hi please reply..Its very urgent …

  • Hi , i hav bought asus zenfone max from flipkart Last month In july .. Now ,suddenly the display screen has stopped working properly ..It has been damaged..I dont know how..Sudenly the screen light has stooped..It is aboustly blnk…Showing nothing In the screen …Please help …

    • Hi Rituparna Das, if it was caused due to mishandling the device, then the device warranty may become void. If you haven't done anything then you can go to the service center and report the issue to them. Please carry your mobile bill and warranty card to the service center.

  • whts d price of asus zenfone5 8gb??????

  • I purchased Zenfone 2 laser (16gb ) last October. Now after updating to marshmallow recently, the phone is getting heated up all the time and the battery life has decreased like anything.. 15% of battery is getting drained in 10 mins even if I don't do anything. Please suggest a solution.
    P.s. I have updated all apps to their recent version

    • Hi Anoy Kumar Das, can you install ASUS Auto Start manager app and disable all the apps running in the background. This will help you save the battery.

  • I have purchased Asus zenfone2 deluxe before 5months at flipkart, today suddenly the phone fell from my hand & the screen scratched. What should I do?Shall I get free service or not?

    • Hi Gargi, you may not be able to claim the warranty for this.

  • l have purchased the asus zenfone max before 4th month at flipkart,after 3rd month my phone's loudspeaker does not work for hear the song or others, i have warrantey period. what is the solution for this problem?

    • Hi Subhendu Das, you can get it serviced for free since your product is still under warranty period. Please carry your mobile bills and warranty card to the service center. Call the service center before your visit to ensure that they are open for business.

  • My 4months old Asus Zen Max broke the screen .. So What should I do?? Shall I get a free service or not???

    • Hi Monalisa Sen, screen replacement will be chargeable since its not covered under warranty. Anyways call the service center and conform again.

  • Hi,
    my 8months old Asus Zenphone Max stopped responding to touch. What should i do. Please respond. Its urgent

    • Hi Saswata, take your mobile to nearest ASUS authorized service center and get it fixed. Please call the service center before planning your visit.

  • Hi i have asus zenfone go ( asus Z00VD). I want to know that reliance zeo 4g sim suported this phone?

  • I am looking for a phone with 3GB RAM, good sound quality and great camera in around 12K. Plz advise which model is perfect.

  • My asus zenfone2 net speed slow down cosiderable even with wifi help

  • Is it 4.5

  • My asus zenfone 3.5 is not working properly. It's dialer and contacts app is not open in the phone only showing android logo.

    • Hi Poonam Sharma, update your mobile apps by visiting Google play store and then recheck it.

  • I have baught an Asus zenfone max 2 (ASUS Z-010D) on 6th August, 2016. Now a beep sound is coming from my phone frequently and I can't stop it. It sounds like notification sound, but no notification is coming. Plz. advice accordingly as soon as possible.

  • I bought Asus zenfone selfie 3 months back…..it was working very well but suddenly on 25th august my camera stooped working. When I try to open it,it says failed to start camera please reboot your device and try again. I tried this method but did not work. Need suggestions…

    • Hi Himalay Bothra, update your camera app by visiting the Google play store. Also try booting your mobile in SAFE mode and check if the camera is working. For ASUS safe mode please follow the steps here: http://goo.gl/VkzV7W

  • Battery down quickly. Please your suggestions.
    Model -Asus zenfone 2.

    • Hi Pradip, use the AUTO START manager app provided by ASUS and turn off all the applications running in the background. Install the app by visiting Google Play store. Remove battery draining apps from background.

  • My asus zenfone 2 battery is down of 5 hours.not in use. Please help me.

    • Hi Pradip, take your mobile to nearest ASUS authorized service center and get it fixed

  • मेरा Asus zenfone max के display में पानी चला गया है जिस कारन से display प्रॉपर काम नहीं कर रहा है .
    क्या आप मुझे display का price बता सकते हैं ?

    • Hi Tushar Dubey, take your mobile to nearest ASUS authorized service center and get it fixed

  • hello i have problem with zenfone max …speakers of the phone is not working ….so please tell me how can i reach in your center from taratla ….actually i'm new here plz tell me…..

  • My Asus Zenfone Laser 5.5 inch 2gb variant is behaving weirdly… there are random phantom touches in the middle portion of phone.. when this happens the captive touch buttons also does not work… i have tried everything including factory reset. but it remains the same…it is very annoying. it is under warranty… what would be the problem and what cost would be required to get it fixed?

    • Hi Moinak, check if the Talkback app is enabled if so disable it and check again. Try to boot your mobile in SAFE mode and check for the behaviour, sometime 3rd party apps installed in the device might be causing the problem. Follow this article to switch to SAFE mode in ASUS mobile – goo.gl/mKHor1
      If it didn't help solving your problem take your mobile to nearest ASUS authorized service center and get it fixed since you have warranty.

  • Phone ringing in the service center .no one pick up the phone in two services center in kolkata.
    I request you to Take some necessary action against them….

    • Hi Akram, thanks for reporting the issue. Can you please call this number and check if it works 033 40327806

  • I am using Asus Zenphone 2 but on off switch is completely not working since last month i am not able to find service centre in kolkata…even F1 & Compuage i have called them they are saving our server is down???
    Pls help on this my cell no

    • Hi Shambhu, please call this number and check – 033 40327806 or contact ASUS toll free number – 1800 209 0365

  • I have zenfone 2 laser , i m facing the touch problem… touch is not working well… what should i do… Sometimes suppose i m typing something it automatically touches anywhere in the screen… plzzz help me

    • Hi Manish, try to remove the screen guard if it has scratches and check the touch responsiveness. Let us know if it helped, else we will give other steps.

  • hi please i need help


    • Hi Seshadri, try to press and hold the power button for 30 seconds. The device should automatically restart. If no take your mobile to neareast ASUS authorized service center and get it fixed.

  • Hi i Rajsekhar Maity my handsets Asus zenfone 2 laser ze550kl. My handset problem is censer not working please advise me……..

    • Hi Rajsekhar, take your mobile to nearest ASUS authorized service center and get it fixed.

  • my asus zenfone2 not working properly. person on the other side can't listen to me.please help

    • Hi Tanmoy, many users have reported the same problem. Try updating all ASUS provided apps by visiting Google play store and check if it helps. You can temporarily use a head phones, I'm doing the same with my ASUS Zenfone 5 mobile. If nothing helps take your mobile to nearest ASUS authorized service center and get it fixed.

  • Hi ….. I am Soumalya ordered Asus Zenfone2 Laser ZE550KL from flipkart and got delivered on 3 August. After updating to Marshmallow phone vibration feature has gone. Test checking of vibration also failed. Despite flipkart ensures return within 10 days after delivery they refused to got it return. The customer care of flipkart only can help with providing the name of service centre nearer to my location (Howrah).
    Please provide any solution if possible.

  • Suddenly the microphone of asus zenfone laser 2 is damaged.. i dnt knw why and I m disappointed because i bought my phn jst before 6mnth.. now i want to go the service center. So can u tell me the proper address of howrah/Kolkata asus service center and contact details

    • Hi Anamika Das, see the above post for ASUS authorized service center address.

    • My personal and humble request to you dn't go to the asus service centre same problem i suffered in my asus zenfone 2 laser they solved my microphone issue but now hardware problem arises.
      I purchase last 4 months ago.

  • Hiii , i am amit , brought Asus Zenfone 2 laser , one month ago , my upgrade the masmallow ,my phone is hanging , this the problem my hendset

    • Hi Amit, try updating all the apps by visiting Google Play store. Old version of apps may be causing the device to hang. Also make use of ASUS Auto start manager app and disable all the apps which are running in background.

  • My New Handset is hanging


    • Hi Priyatosh, check the volume settings. If all the settings are good and you still not able to hear the sound take it to nearest ASUS authorized service center and get it fixed.

  • Which headphones are suitable for ASUS ZenFone go 8gb

  • Sir which headphones are suitable for ASUS ZenFone go 8gb

  • I have asus zenfone 2 ZE551ML. I'm seeing a software update notification.bt,can't update using wifi. After clicking "SEARCH UPDATE" ,just the last search time changed ,nothing more is happening. Plz help

    • Hi Suptish Biswas, there might be multiple reasons for this:
      1. Ensure you have battery greater that 80%
      2. You device might not have enough internal memory, thus the device is unable to download the huge update file.

  • hi I want to buy zen phone max from flipkart
    but many of my friends are adviseing me not to buy asus phone bcz as i will buy it from online i can not have any service if the phone got any prblm.
    is this true?

    • Hi Avik Sarkar, not at all – you will get full warranty if you buy online. Amazon is the best place to purchase online, check this Amazon link for ASUS Zenfone Max price – http://amzn.to/2axRPZN

  • I have bought Asus Zenfone2 laser. But when the phone is switched on for more than 24 hr. there is a problem that the another person can not listen what I speak during call. What should I do?

    • Hi Pinaki, take your mobile to nearest ASUS authorized service center and get it fixed.

  • I have problem with my asus zenfone max zc550kl it cannot switch on

    • Hi Shashank, ensure that your mobile is fully charged and then try to turn it ON. If it still doesn't work, take your mobile to nearest ASUS authorized service center and get it fixed.

  • Zenfone2 laser 550
    buy date 22/07/16
    1) in speaker mode other end ring tone does not hearable due to very low sound but conversation ok.
    2) other end can not hear my voice due to very low sound though sound is full.
    But when i speak touching the microphone with lip then ok.
    Pls solve the problem.

  • hi, I am purchased a Asus Zen Phone Laser2 (ZE550KL) phone last 5 days but the touch does not work properly please help me.

    • Hi Partha Ghosh, try removing the top cover if you haven't and check the touch. If it still behaves the same file a return request if you purchased it online.

  • Hello,
    I recently bought a zenfone max (32gb, marshmellow) from flipkart. Initially it was working just fine (though the touchscreen wasnt very comfortable). It was charging perfectly well yesterday itself. But from today i cant charge the phone anymore. I have tried to charge it with many differnt chargers but still it isnt responding. the battery has drained out completely now. What should i do?

    • Hi, visit any ASUS authorized service center and get it fixed. Carry your warranty card and bills along with you to claim the warranty.

  • mera asus phone start nahi ho rha..switch on krne pe on ni ho rha.. Intel Inside wala logo aane k baad bas loading hi hota rahta hai…plz give me solution

    • Hi, visit any ASUS authorized service center and get it fixed.

  • i have asus zenfone selfie……
    issue that this ph ..is hitting problem…plz help me..

  • I have purchased one ASUS mobile . I have incorporated my old SIM into this mobile but after 15/20 days it starts giving proble. Msg comes "PLS INSERT YOUR SIM CARD OR MOBILE NETWORK IS NOT AVAILABLE ". Then & then I go to Airtel showroom . They discard the SIM & again Insert the SIM . After that again 10/12 days work fine .. I got tired by doing this. I AM SURE THAT IT IS NOT THE AIRTEL PROBLEM. IT IS SIMPLY THE HANDSET PROBLEM. But I am so full that without taking any info. about ASUS service center I have purchased it.
    Now tell me what is the solution !!!!!!!!!!!!!!!!!!!!!!!
    Thanks & Regards,
    Anup Kumar Sarkar

    • Hi Anup, did u cut your old SIM card and inserted it into ASUS mobile? If so go to Airtel showroom and get a new Micro/Nano SIM as per your mobile and try to use that. Also try changing the SIM card slots.

  • I have Asus zen phone max. Phone after upgradation my all google related funtions stopped, Gmail,face book, Camera & many other apps are not working,"Unfotunately google service stopped" is displaying..Phone is hour months old. Even asus assistance is not helping to solve the problem.Can I get company free service?

    • Hi Sunirmal Sinha, visit Google play store and update all your apps. The apps might be crashing because of device OS version. Reply back if it works

  • HI sir, I need your help..I have a ASUS ZENFONE MAX mobile… I can't Move my application from internal memory to sd card.. May I know that how I move my apps to sd card like others phone?

    • Hi Arnab Saha, some apps disable this functionality of transferring from Phone memory to SD card for security purposes. That's the reason you are not seeing the option disabled.

  • Sir may I know if I buy asus Zenfone max through online can I get free servicing in kolkata asus authorised mobile service centre under warranty period ???

    • Hi Suman Sardar, yes you can get free service for one year on the ASUS mobile and 6 months for the accessories. Open this link for Best prices of
      ASUS Zenfone Max in Amazon:

  • My Asus zenfone 2 laser ze550kl purchsed on 08-03-2016: I feel heating and hanging problem. Please help me. Thanks.

    • Hi Sourav Prasad, check and uninstall the apps which is causing your mobile to hang. Also make full use of the 'ASUS Auto start Manager' and disable all the apps on startup. If it didn't help take your mobile to nearest ASUS authorized service center and get it fixed.

  • my asus zenfone 2 shows the usb sign on start and does not load….what;s the problem?

    • Hi, your device is on a bad state. Charge your mobile for few hours and then try press & hold power button for 30 seconds and let the mobile restart. If this doesn't work take your mobile to nearest authorized service center and get it fixed.

  • Asus zenfone 5 8GB mobile display ka kya price hain Plz tell me

  • Hi Asus Team,
    I have Asus Zenfone 2 which is under warranty and now I am facing lots of problem .
    1 major problem……..
    1) Does not support charger.
    Now what should I do, whom to contact. Please suggest me urgently.

    • Hi Faizan, take your mobile to nearest ASUS authorized service center and get it fixed.

  • Hello Team,
    I have bought the Asus Zenfone 2 Laser 2 months back from Flipkart. In the display one blue line is bing visible from last few days. It is within warranty period. Can you please confirm if it will be fixed by Asus Mobile service centre or display can be replaced or not.
    I am staying at New town, Kolkata. Please let me know closest service centre to go for this issue.
    Please email me to : to get other details if required.
    Thanks & Regards,
    Hafizul Mollah

    • Take your mobile to nearest ASUS authorized service center and explain the issue & check with them directly.

  • My Asus Zenfone 5 is having battery problem. It drains very fast.
    Within half day I lose my battery charge.
    Plz help.

  • hey i have asus zenfone 5.. i want to root my device..plzz help me how can i do it

    • Hi Vishal, we don't recommend doing it. Rooting will void your warranty and may result in your device getting into bricked (unrecoverable state)

  • my screen has cracked again.. this was the third time i had repaired my asus zenfone 5…please help me

  • Please help me. Whenever i switch on my phone the ringtone works for few minutes. After sometime it automatically doesnt ring even when the profile is set to General and the sound at max. I have to restart my phone every 5mins. Please help me.

    • Hi Soummyajit, try changing your ringtone and use the one's provided by ASUS. If it doesn't resolve your issue, take your mobile to nearest ASUS authorized service center and get it fixed.

  • I want 2 replace asus zenfone 2 ze550ml camera lens…is it possible? N how much price?

    • Sorry Riju, we are not sure about this.

      • I think u dont understand….i mean camera glass lens cover

  • Hi, My zenfone5 is damaged with a cracked screen….however, the display is still working. what will be cost of the screen replacement and where can I get it done in Kolkata?

  • Hai respected sir I bought asus zenfone max (internal-32gb,marshmallow,2gb ram) sometimes it hangs and in gallery photos,videos become white squares plz help me sir. I bought it from flipkart on 16 july 2016..

    • Hi Dibyesh Singh, try updating the apps by visiting Google Play Store

  • I updated my ASUS Zenfone 2 Laser 5.5" to Android Marshmallow last night.
    After updating it, I customized/personalized some display features, like sounds and notifications..
    I just notices when I charged my phone, the LED indicator isn't lighting, so I went to Settings>Display to enable LED indicator, however, when I went to display settings, LED indicator option is missing.

  • my asus zenfone max model number ASUS_Z010D is having a problem with the OTG transfer when ever i am trying to transfer files from a pen drive it shows no notification about the transfer and the file manger gets hang and if the phone sleeps in between it gets shut down automatically and i cant restart the phone, not until i connect it to the charger again please give a solution to this

    • Hi Hardik, try updating the OTG app and also check for system updates. Updating may solve your problem.

  • As soon as I make call from the set, the screen become black. Except this problem set is working. The handset is in warranty period. Please reply.

    • Hi Prem, its an Android feature. When you make a call and place it close to your skin the screen will become black to save battery.

  • model name-asus zenphone max…during the cleaning junk files with clean master…it's become hang..please give a solution

  • My Asus zenfone display has broken..its not working.touch is working so I have to change display and touch both ya only display ….plzzzz help me

    • Hi Shayan, can you reply us back with the model number of your Asus Zenfone?

  • I have Asus zenfone 2 and I switched it off and kept it on charge, in the morning when I tried to switch it on I don't know why it vibrates and shows a sign which is there in the charger of the mobile and thn nothing happens. Please help ASAP.

  • hi,my asus zen pad screen got broken,and it became totally black and stopped functioning .what should i do? how much it will cost to get it done.

    • My mobile screen has brook down, dose the is cover under one year warranty? If not then what is the cost to change glass? My all functions are running perfectly even touch also.

      • Hi Tapas, can you please comment your Zenfone model number?

  • hi sir,
    i am from sikkim, so there is no service centre of asus zenfone 2 551ml in sikkim.
    actually my problem of the phone is that all the damaged has been made in the phone no charging no on no off. all the front glass broke and i went on the water also.so can u tell me how much it cost.
    m waiting for your reply
    thanking you

    • Hi Shamir, since your mobile is totally damaged it would be good if you can exchange it and buy a new mobile.

  • I am facing difficulties to recharge of battery attached to my asus zen phone. Please help me as I am living outside Kolkata nearer to Maslandpur Rly Station. Most provably battery may damage. If require I will replace battery at my own cost with your service charge It is most urgent. With Thanks.
    Prakir Kumar Roy

  • hi sir my ear phone plug does not work ….i cant hear music from headphone ….what i shoud do???

  • My new Asus zenfone is become very slow. what should I do?

  • Hello!! It's been 7 months i bought asus zenfone 2 laser ze550kl, and today i just accidentally broke its display! As i wanna change it, it costs likely 2500/- online,may i know what will it cost at your center? and how much time it will take!!
    Please reply asap! 🙁

    • We don't have the price list with us, please contact the service center directly.

  • i am facing a unique problem when my asus zenfone 2 laser got updated to marshmellow some of its function is not working properly and where should i exchange my earphone i have bought a new one it is still under warranty

  • I am swagatam mitra ,living 8/77B Netaji Nagar kol-92,i think i will buy Asus zenfone max (32gb internal memory ,2gb ram),how is it??,some problem will i face how do i connect Asus service centre???because your service centre is too far from my house.plz help me

  • Hey my Asus ZenFone max is working properly but when I call from my phone the screen light goes off and the don't come till the call was over.so I can't open speaker while calling someone.Plz help

  • Hello. I bought a zenfone max on 30 th june. But from the charger port smell a burning melt. What should I do?

  • Hey..!! I have zenfone max(16gb) …. recently brought the phone… but i have some critical software issue…. what should i do? please give me suggestions.

  • I setting my Asus Zen Phons's ring tone volume is high but My phone could not relay the high sound. Therefor I could not received my various acential call. Please help me to solved my problem.

  • I use asus Zen laser 2 near about 8 Months.its working nice but I face a problem since last 3days ,its microphone not working properly ,listener not get clear to hear. When I talk through head phone,then good to hear but through phone microphone not to hear properly.Kindly tell me service center address for Kolkata

  • My Asus Zen Phone's keypad is became disapeared when a call is made to any contact no and result I cann't use key pad for any purpose during the tenure of my call. Please let me know the process how I can use key pad when I call any where. It may noted here that my Asus Phone is attahed with Asus cover.

  • I have Zenfone2 while keeping ideal only it got switched off and when I was switching on after charging only USB logo sign is there on screen n unable to switch on.
    Kindly help with proper solution I have very important data saved on mobile and I don't want to loose the data.
    Please help?????

  • I have Asus Zenfone 2 and the phone is in a hang condition. when i am restarting the phone i am getting a massage unfortunately your process android has stopped working.
    please help……

  • My cell is 3 month old screen glass broken down pls suggest me how to change and pls tell either I have to pay for it or is in warrenty

  • my phone is asus zenfone go.just four month i use it but now my phone's touch is totally off. i am so worried about it. plz help me.

  • I purchased Asus Zenphone 5 in January 2015. For the last few days, I cannot switch on the mobile. I can only charge the mobile. While trying to switch it on, buffering is going on and 'ASUS In Search Of Incredible' is being displayed only, until the charge finishes.

  • My zenfone 2 ze551ml is not working properly.. When i going to call someone it restarting .. and speaker sound is not clear seems cracking.. plz help.. thank u

  • my asus zenfone 2 sim card slot is not working properly, whenever i insert micro sim, it says no sim card installed…should i go to a service center for this?

  • I use BSNL sim in my asus zenfone2.Recently sim is not working.Itried with other sim too those sims are also not working in my asus mobile.Please help!

  • I use BSNL sim in my asus zenfone 2,recently sim stopped working. I tried with other sim but those sims are also not working in my asus mobile. Please help!

  • My ASUS Zen phone 2 laser charging indicator is not working last 3 days it's a new phone…plz help me

  • Hello, my asus ZenFone's mike is not working properly, so whatever I say during a call, the other person can't hear it and instead they hat a loud white noise. Even the voice recorder's not working. I did a record though but all I could hear is a loud noise. Resetting the phone didn't help. So I wanted a Asus service centre for phone nearby. I stay in Golf Green area of Kolkata. I did found one on Google map but there is nothing, no service centre at all!
    Can you help me with that, please?

  • My Asus ZenFone 4 (A400CG) is switching off abruptly. Right before this happens towards the top left corner of the screen it shows "ANDROID SYSTEM". Strange as it is, I'm currently looking for help. Could you guys help me out???

  • There is a calling problem in my asus zen 2,the problem is
    at the time of phone call the screen gets blank and backlit disappear,so it's impossible to disconnect the phone,please solve this problem,I can't receive any calls

  • my asus zenfone 2 lazer gives a trouble at the time of
    calling,the display light is not working at calling time though power
    switch has been pressed many time but it is not working only at calling time
    ;so call disconnection become impossible,please help

  • I have a Zenfone 2 ZE550ML. The screen has got cracks after falling from a low height and the display has gone almost black. This isn't covered under warranty so what should I do? How much would it cost to replace the screen?

  • Hi I am use ASUS ZenFone selfie 16 gb vatient during 7 months but the battery give me only 4 hour backup. So what I do.

  • hello sir ,pls give me your service center in nashik .-state- .Maharashtra (country —India)

  • hello sir ,I want Asus phone but I am search this mobiles phones back cover but is not found any mobile shope my mobile model number is asus _z00SD …,…..pls help where its found

  • I have a problem in my phone that the system update is being taken automatically where i have selected this update only when wifi is activated but when i am turning on my mobile data automatically system update starts.how can i stop it. please get me a solution. i can't use my mobile data for that problem.

  • I m a user of asus zenfone max .. its sound nt audible to me . It has low sound quality what can i do for it….

  • above phone noumber is not working ….plz give me the actual phone number

    • Hi Rakhi, thanks for letting us know about it. We have updated the details in our site.
      F1 Infosolutions & Services Pvt Ltd
      Compuage Infocom Ltd

      • the 4030 – 1932 number is not working. i called but the call didnt go.
        plz send me if there is any other number.

        • Hi Aster, try calling this number 033 40327806. You can also call the F1 Info solutions toll free number to ask them for correct Kolkata ASUS service center number – 1800-102-7212

  • Hi,
    I have Asus Zenfone Max and today I have upgraded the phone to Marshmallow. After upgrading i tried to click some pictures and tried to view them from the gallery option in the camera. I was saving the pictures in the microSD but I am not able to see the pictures when i click on the gallery button provided in the camera. This thing is not happening when I am saving these pictures in the Internal Storage.I have tried to rename the folders in the microSD but nothing happened. I also tried to clear the cache partition but then also nothing happened. I tried to update the pixel master but it seems that my phone already have the latest version. But these pictures are getting clicked and also i can see these pictures in the File Manager. But it is not getting saved in the gallery. Its getting saved in the gallery once the microSD have been removed and reconnected.

  • I m using laser ASUS zenphone for last 4 months from day one I am facing Mick properly. I informed 2 clipart, but I was not getting proper reponce . After that I went 2 service center barrackpore. They told me software problem . They update the software . But after an hour the problem is not solved.

  • I am an user of zenfone4 and its battary is in very bad condition and there is a problem in charger.. badly need you help…
    Thank you..

  • Hi, I have bought a ASUS ZENFONE MAX, 2 months ago… My front camera is not working… whenever I'm opening the front camera the screen becomes black and after a while the camera shuts down… what to do???

  • My Asus Zenphone 5 is getting hotter while talking. Is it a software problem, or battery problem please let me know along with customer service contact and address in Kolkata.,

  • How will speed Asus Zenfone max ZC550KL in 2g. when downlad. any movie?????…. In seeing any. video in. youtude any buffering problem or Speed problems…???? Pls pls tell tell…Because. I want to buy 3 Ausus Zenfone max. tomorrow…………….

  • Hi, I am having a Zenfone 2 model ASUS_Z00D which is more than a year old. Recently the phone screen has started behaving abnormally as soon the phone gets heated up due to usage. The screen starts flickering and applications are automatically started and stopped even if the phone is kept aside and no one is touching it. Phone reset also don't solve this issue. Please suggest how to get rid of this. I have already upgraded the software to latest version and also performed Single and multiple test in SMMI which works well so I doubt if it is a hardware issue.

  • Hi.. I've asus ZenFone 5..recently I have some problem that is external speaker sounding vry low..so without headphone i can't listen anything properly through external speaker..plzz hlp me..

  • zenfone 2 laser ze550kl mic problem

  • My asus ZenFone five does not taking charge when charger has no problem.It was probably water entered through the charging slot of the phone.
    What should I do now?

  • The screen of zenfone 2 has broken. The touch is working fine though. What would be the expenses of changing the screen. Please advise.

  • My ASUS ZenFone 2 laser touch is not working properly. I have updated to the latest zen ui. Upper part of my screen touch is not working properly. Can you please help? What is the ETA if I gave it to service center for repair?

  • Asus zenphone max ZC550KL price ruppes. and white colours available is it or not??????…..pls pls. telll

  • the screen of my asus zenfone 2 laser ze550kl has cracked after falling down from my hand.what is the cost of the replacement for the screen?

  • Dear sir,
    I am using Asus ZenFone 4 . But last one month I faced a problem , problem is my battery can't get 100% charged when its 71% then stop charging. Every possible reason I do , like power off and charging, changed battery, changed charger but nothing.
    Can you tell me the exact reason.
    Thank You

  • I am using ASUS ZENFONE5 mobile model ASUS_T00J from few days while receiving the incoming(andn outgoing too) calls they can not hear my voice until I connect it to a headphone… please help me out of this trouble..

    • Hi Anirban, try updating your system software and Asus provided apps for clearing the issue.

  • Hi MR.Venkatesh ,
    i have Asus Zenfone 2 ZE551ML Model (CW) 4gb and 32 gb .I tried to root it from the computer by downloading Zenfone_quickroot.zip file and running the Root_zenfone.bat.file .But for some reason soon after that by running the Supersu app it showed error while rooting and it stopped working .It is now stuck in the ASUS boot startup page .please assist .Thank you

  • my asus zenfone 4 is not boot after asus logo, what is the problem, plz know me

  • hi,
    my asus a00i is not boot after asus logo, what is the problem, plz know me..

  • Hi
    I am in kolkata . My zenphone max fell in water . There was a continuous vibrating noise and then phone shut itself down . I washed it with clean cloth but the water has reached till sim and battery. What to do ? i am currently keeping it under fan and will keep it under sunlight tommorow morning.
    It is under warranty.

  • Hello Sir I want to purchase Asus Zenfone
    max from Flipkart can you tell me that i
    have any problem with this phone can i
    get service from kolkata and Barrackpore service center.
    Please tell me.

  • How to update Asus Tooj .

  • Hi, my zenfone 5 screen had cracked. Is it curable? How much money it will need to be ok? Plz help.

  • I have a two year old Asus Zenphone 5. Recently, whenever somebody is ringing me, his phone No. is being repeated twice loudly by synthetic voice. This problem occurred twice earler also but vanished on its own. But this time, the problem is persisting for about two months. Any help will be highly appreciated.

  • My asus zenfone max screen has cracked. How much price will it take to replace the screen with an original one.


    Sushanta Barua

  • My zenfone 2 lazer is not working properly.when receiving a call screen light is getting of but removing the phone from ear back light is not turning on every time.onlt after double clicking the lock key the light turning on.what should i do.?

  • i have asus zenfone 2 laser 550kl..battery problem.charging sign is there,but charge is not incresing.but after turning the device off,the charging is ok.please suggest me

  • My phn is getting charged,but the charge is not increasing.

  • Hi, I am using ASUS mobile model ASUS_T00J from few days while receiving the incoming calls they can not hear my voice. But at the same time i am ok with the voice from my side. Please help…

  • MY MOBILE LOUD SPEAKER NO WORKING asus zenfone 2(4GB RAM) purchase date 15 july 2015
    Plz help me

  • Hi,
    My Asus Zenfone5 Power Key and up Volume Key is not working Please help me and Please Share nearest location of service center, I live in salt lake sector-V kolkata.

  • asus zenfone 2 ze550ml is front camera flashlight?

  • Hi,
    From last 2 months my ASUS ZENFONE 2's speaker was not working. But when i plugged in Headphone the sound will appear on headphone. what should i do to fix this problem?

  • I have still not got ASUS Android marshmallow upgrade plan for ASUS ZenFone 2 laser ze550kl but my other friends have got the plan war should I do I have tried every steps by going to system update.

  • My asus zenfone 2 ze551ml 2gb ram is not working properly.I just cut the seal and charged with its own charger but nothing happen.The phone is not starting.

  • My new ultrafone 109' s dail and contect opption stoped work.when i touch that icon always massage showing that unfourtunatly stop there work.wht i do??plz say

  • My phone is not getting charged Purchased on June 2015.
    This si Asus Zen 5 , how it can be replaced.
    Pallab Ghoshal

  • My Asus Zenfone 2 (550)- Purchased for 7 days from Flipcart
    -Problem- shows no internet connection( both mobile data & WIFI),please check your network settings.
    please solve it as early as possible.


  • My asus zenfone 2 has a lot of problems…first of all there is connection issue wid sim 1…network bar drops frequently..i have changed my sim twice but the problem is not wid the sim..sim 2 doesn't work..also there is a problem wid the speaker..i am heavily disappointed wid this phone..factory reset is not able to solve dis prblms..

  • What is address and contact no of zenphone service center in Kolkata?
    What is cost of replacing the screen of zenphone5 ?
    Pl. Email me

    • Hi Bidyut, call the Asus service center in your locality and check the price for replacing the dispaly.

  • I recently bought an asus zenfone go…. On the 1st day an update came and i donwloaded the files and installed in on the very first day but unfortunately during the installation process the system failed and error occured. Then i gave it to the service center and the solved the probelm. Today also another update came i just downloaded the files and kept it. Will i install it now? I mean will the previous fault occur again i am worried that's why i am asking

    • Hi Debasis Som, I think it should be safe to install the update. Take a complete backup of your phone (contacts, emails, photos, videos etc) before updating. Also ensure that your mobile is charged fully and connected to good high speed network.

  • Hi..I have buy my zenfone 2 last year 1St Jun. WiFi & Bluetooth is not working, phone is automatically off and on after every two – three minutes. Can u give me Asus service center address near of ultadanga.. Thanks a lots..

  • Sir my Asus zenfone 2 z00ld it's glass is broken… I want to new display.. How much it's price??

  • m asus zenfone 2 screen has broken,i brought it on flipkart. it is still under warranty..
    can you guys replace the screen at free of cost??

    • Hi Subhasish Sinha, broken display may not be covered under warranty terms. Anyways please check with the service Asus center guys. Here is the Amazon link for Zenfone 2 display http://goo.gl/UvoOck

  • where your mobile care

  • Hi my asus zenofone 2 back speker is not well.when i play vedio or music then sound is not clear so well so what can i do now

  • Hello,
    I have a new Zenphone, ASUS, and the problem is, the volume of the voice of any incoming call is such low that I can not hear anything what the person is saying. I don't have any ear problem and my phone is updated.
    2nd problem is, if I want to search any contact typing his/ her name, it does not appear by itself. Its really frustrating.
    Please help, should I return the phone through Flipkart?

  • Hello Sir I want to purchase Asus Zenfone max from Flipkart can you tell me that i have any problem with this phone can i get service from Durgapur(Burdwan).Please tell me.

  • I want to know the price of ASUS ZenFone ze550kl original back panel(Battery Cover).

  • I Brought my asus zenfone ZE550Kl in december 24th 2015.
    now when i open my camera its open late and after capture a photo when i want to see this its stop with this capture photo..thats time any switch not working..after that i push open buttom then its restart…many time i have to face too late for opening apps..my phone ram 2 GB.. MY external memory 16GB..
    So Please sir help me for this hanging problem….Asus Zenfone 2 Laser buying from Flipkart…

  • I have just broke the screen of my asus zenfone 2 laser. How much did it cost to me? Where should i go for repair this?

  • Could ryou please tell me the price to replace the broken touch screen for asus zenmax?

  • Hi,
    I've an ASUS zenfone 5.
    My phone suddenly hanged. So I tried to reboot from Power button. But now it's not rebooting.Only the first screen which says Asus and Powered by Android is showing. No other screen is coming. Please help!

  • i have a zen phone 5 and it is in warranty period. the problem m facing is that my phone is taking too long to charge say in 2 hours 20% or less what should i do please suggest.

  • i have ASUS ZENFONE 2(ZE551ML) ,which i bought about 6 months before through flipkart.Till the day before yesterday it was working perfectly,but yesterday it suddenly got hang .i kept it for about 6-7 hours like that ,what it was.when the level of the battery got down,the cell got automatically switch off.when i switched it on today ,it has showed some problems like- 1)wi-fi icon was not responding,2)it was automatically getting switch off several times, overall the mobile is not responding normally,please help me

  • I brought my asus zenfone max from fliplart one month's ago.before few days my phone suddenly off.I trying to on but it's not working. my phone is dead. I have my warranty card, box & assacorise etc. Pls help me.

  • Your Comment my asus zen5 display broken plz hlp me. 🙁

  • My zenfone go is not starting please give me suggestion

  • I bought asus zenfone 2 laser yesterday nd after strtng to use today……google account cannot b made and none of google apps are working…..plzz help.

  • Camera of my ASUS zenfone 2 is not strarted for las 8 days. Whenever I am trying to open the camera, one dialogue box comes stating that the camera failed to launch, Rebbot the device then try again. I have rebooted the device many a times but still the problem exists. Please give me solution.

  • My phone model is asus zenfone2 laser. Its have many problems.phone is extremely heated calling speaker is not working . phone will shut down automatically.

  • I have purchased one Asus Zen phone 2gb ram on 27 March. Today on 10th April'16 I found that my phone is not working it is blinking and I am unable to switch off and no display is showing. What to be done pls suggest.

  • My Asus zenfone 6 isn't switching on.
    What shall I do?
    Please help.

  • My phone calling speker is not working.. And phone every time heated and automatic switch off…plz give me a advice.. I want to reach the asus care plz give your phone number

  • Hi, my asus zenfone 2 Z008D speakers are damaged
    , so what is cost of new speakers plz rply me asap

  • phone is not getting start up…. charger also changed.. even it is not showing when I put it on charging.. plz I need a help… bcoz there lots of important thing are there……

  • After 5 to 10 minutes of charging of my asus zenfone 2 laser, battery reduced from 100% to 90% automatically even when not used. Another problem is clicking picture with flash on gives darker picture than without flash.

  • dear sir my asus zenfone 2 display giving problem ,screen having stipes and blurring, ridiculous problem,very annoying and disturbing , please help

  • My asus zenfone 2 is not starting after software update failed

  • i have asus zenfone 2 laser ze550kl i bought this in this month my problem is that i think the laser focus is not work in my mobile how can i understan is it work or not

  • From my hand,my asus zenfone 5 drop in this water,and its not working,its totally off.I put off the back cover,for water is out.are it possible to repair my phone properly or what should I do?

  • caller tone is not available in my asus zenfone

  • Network problem.ln a place where other handsets find network,it shows no network found. Previously it found network.this set was bought through flipkart in december2015.what should I do?

  • Hello…my Asus Zenfone is not working properly…the battery is not charging properly and it feels very hot even if it is not charging. and the charger was not working good…..Can you help to buy an original battery and a charger also?

  • Hi,display breakage but touch properly worked.just 4 months old set Asus Zenfone 2 laser 5" display.is it repair free of cost or not???? Plz reply.
    Thank you.

  • Cracks have occurred on my ZenFone2 screen
    How will it cost me to replace the glass and in how many days

  • Hi I have asus ZenFone 5,and now a days i have faced a problem with wi fi and mobile data.those two never de activated.when i de activate them after some time it is on automaticaly.and settings also not opened and work properly.


  • sir what is the price of zenfone2 laser ze550kl ?

  • I hv bought asus zenfone 2 ZE551ML…The phone is heating too much and restarting sometime

  • When someone calls me,they cant hear my voice properly..a loud noise type sound they hear..but at the same i can hear all whatever they told..I guess my phone's mouth speaker was damaged…n my friend say that online purchased mobile you didn't repair.plz email me or message me .. m waiting 4 your reply

    • Hi Deepak, take you mobile to Authorized Asus service center and get if fixed for free if your mobile is still under warranty period. Else you should pay for the service.

  • My phone zenfone go lock is not working..I purchased on 3rd january 2016

  • I am using Asus Zenfone 2 laser
    I have some issues with the battery backup after an Update
    Pls suggest me some informations about this problem

    • Hi Ujjwal, we will not be able to roll back to previous version. Check if there are any battery draining apps and uninstall them. Try charging your mobile to full percentage before unplugging it, this way battery performance will improve.

  • I have purchased one Asus Zenfone (Model :Asus Zenfone 2 Laser ZE 550 KL) sometimes in the month of October 2015.Till yesterday, it was working splendidly. But today I found that I couldn't receive any calls from both my sims though I could make outgoing calls.I approached to my Service Provider(Vodafone) and they said there was no problem with the sims and they also suggested to restart the mobile after switching off.I did that but the problem still persists. Please advice.

    • Hi Prabal Gupta, take your mobile to nearest Asus mobile service center in Kolkata and get it fixed.

  • Hi,
    I bought zenfonee 2 laser .From past few days when I was calling to someone I was hearing clear from my end but the person was unable to listen,only when I turned on sspeaker then only he can able to listen.
    Please provide me a solution,I will be highly obliged.

    • Hi Santanu Mohanta, try this and check if this helps:
      * Settings > Wireless & Networks > More > Mobile Networks > Preferred network type > 2G/3G mode. I tried this and it worked for me.

  • Hi,
    I have ASUS Zenfone 2(model number ASUS_Z00LD) . I am facing a problem that is when I am calling someone that person cannot hear me(If the speaker is turned on then there is no problem) but I am able to listen that person. This problem does not appear when I am receiving call.I am using vodafone and aircel as two SIM. I have faced similar problems one and half months before and posted that in this blog. At that time, the issue was resolved by updating the ASUS apps. But again the problem appears for the last 3-4 days. I have checked that all Apps are updated. One important thing about the issue that it is not occurring each and every day. Yesterday there was no problem. But today the issue appears again. Please suggest.
    With regards
    Debarya Das

    • Hi Debarya Das, try this and check if this helps:
      * Settings > Wireless & Networks > More > Mobile Networks > Preferred network type > 2G/3G mode. I tried this and it worked for me.

  • Hi,
    would you kindly let me know the address of the authorised Asus mobile phone service centres available in Kolkata?

    • Hi,
      I have ASUS Zenfone4(model number A400cg) . I am facing a problem that is when I am calling someone that person cannot hear me but I am able to listen that person.
      With regards
      partha sarathi kar

      • Hi Partha Sarathi, try this and check if this helps:
        * Settings > Wireless & Networks > More > Mobile Networks > Preferred network type > 2G/3G mode. I tried this and it worked for me.

  • hii… i hv a zenfone 5 which is nearly 8 months old… it was all good bt nowadays am having a problem with it…..sometimes d person who is in a call with me cannot hear my voice so i hv to shout while talking to make it audible… what i hv to do???? plsss suggest…. need an urgent help….

  • There is a problem with my asus zenfone 5 , it's not charging fully with the original Asus adaptor but when I'm charging the phone with a power bank it's becoming full.
    I bought it from flipkart on 17/11/14.
    The problem arises recently. Like 3 to 4 days.
    Please suggest me what to do

  • My asus laser 2,i had brought 5month back from flipkart.i was working well.and fine…but now adays it is getting automatically switched off.sometime and its getting overheated sometime…..what to do please suggest….

  • My zenfone 5 is not updating at all. No app is being updated. It show the downloading icon move across the screen but the never end. Also outgoing sms are not being send it keeps showing sending. Only when i restart ot sends the sms

  • What is the price of Asus Z00LD? Can I buy it from the Service Centre?

  • hi i have asus zenfone 6
    i bought it 1 year back but now my phone is showing problem
    my phone is not showing network
    so i cannot use the phone
    some time the network come but most of the it does not
    please help me what to do

  • Sim1 is not showing in my mobile.But at the moment when I am going to restart my mobile sim1 is showed for short duration.

  • I bought asus zenfone go 4.5 on 5/2/2016.i have a problem now…my mobile set is goinig to very hot…just use only 20minit internet searching…then the set is going very hot…so what can i do now?please help.

  • my zenfone 2 is not working properly….there is touch problem…

  • I have ASUS selfie of 2GB RAM. I'm facing Battery problems but my all apps are updated and I alwz charged my battery to the full. What I can do now ? I'm new in Kolkata so if u kindly elaborate the address of service centre then I'll go there to solve my problem. My Address is Baguiati, Kolkata.

  • The screen of my asus gen phone leasure 2 has been broken..plz tell me the price

  • My mobile takes time for charging.sometimes it not support charger.what should I do?

  • Hi, I own a ZenFone 2 and ever since I updated to latest firmware via OTA, my SIM 1 is not detecting any SIM card, it shows SIM 1 unavailable in the settings as a result can't use data on my ZenFone…and when I check status in about>settings the IMEI number is unknown for SIM slot one. SIM 2 works fine. I've still got 3 months warranty left….will the service center fix this issue under my warranty?

  • I have a Asus Zenfone C which is under warranty period but my phone purchase on line. Suddenly back speaker not working properly. so please advise me.

  • I have a Asus zenfone 5 which is under warranty period. Suddenly outgoing and incoming of calls is not functioning.
    Please help

  • There is dust insinde my front camera and the update to lollipop has also reduce the quality of camera.

  • Hello,
    I have ASUS Zenfone 5. Recently , I am getting an issue with my mobile phone is that, it is showing SIM is not installed. Earlier , I was having this issue with SIM2. Now, the same issue is happening with SIM1 slot too. I have to restart my phone many times to get this SIM1 available. Could you please check this and let me know how to solve this error ?
    S. Bhattacharya

    • I have also asus zenofon same problem with me…..ma sim lagri hu…but bolrA hai sim was not uninstalling…plz help me

  • please help me my phone got stuck and it's not turning on and also showing a picture of usb on the screen nothing els

  • hi sir my asus zenfone5 t00j cannot open
    my freind says its IC problem
    your store have availble IC ?

  • sir i have zenfone 5. now a day i am getting problem that my phone hang out while i am doing any work on it.
    also please advice that is any service station in jamshedpur.(tatanagar) .
    if so pl provide its address and phone no.

  • I haveASUS ZenFone2. I'm facing speaker problem.
    Please help me…..

    • Hi Momin,
      This might be a hardware issue which only authorized Asus service center guys can resolve. Take your mobile to nearest Asus authorized service center in Kolkata to get it fixed. If your warranty is still there you can get a free service, carry your mobile bills and warranty card.

      • my phone get heated very badly sometimes the phones get hanged and stopped to work battery drains very fast i m just getting frustated day by day please help me i am waiting for your quick revert.

  • I haveASUS ZenFone5. I'm facing battery problem. Battery backup is too low.
    Please help me…..

    • Hi Srijit,
      Battery problem can be due to multiple reasons. Try these and check if it solves your problem:
      1. Uninstall battery draining apps
      2. Update all your Android apps.
      3. Try switching to 2G network when ever possible, the power consumption is low in 2G mode when compared with 3G.
      4. Charge your mobile fully before use, don't unplug it when its half charged.
      5. Keep your display brightness to minimum.
      6. Turn off bluetooth and Wifi when not in use.

  • My asus zenfone 4.5's glass broke. Screen is alright but only the gorilla glass broke. So, if I repair it, what will be its cost?

    • Hi Deepkanjilal,
      We don't have the price list with us. Take your Asus mobile to nearest Asus authorized service center, they will provide you the estimated repair cost.

  • I have bought Asus zenphone 5
    I want to update android 4.4.2 to 5.0 lolipop.
    will it done from ur service centre?

    • Hi Ahmed,
      I don't think they will do it. You have to wait for Asus to release it officially, you will be getting an OTA.

  • Hi,
    I have ASUS Zenfone 2(model number ASUS_Z00LD) . I am facing a problem that is when I am calling someone that person cannot hear me(at least for the first few seconds) but I am able to listen that person. This problem does not appear when I am receiving call.I am using vodafone and aircel as two SIM.
    Please help me with this.
    With Regards
    Debarya Das

    • Hi Debarya Das,
      Keep all your Android apps updated by connecting to Wi-Fi. Especially make sure that Asus Phone app is updated. If these doesn't solve your problem, take your mobile to Asus service center and get it fixed.

  • I want change my lcd of asus zenfone selfie… how much it will cost

    • Hi Manashi, sorry we don't have the price list with us. You can directly call the Asus service center guys in Kolkata and get price details

  • I am using zenfone 2 laser ze550kl. I am facing a sensor problem during a call.. please help me regarding this problem… i have removed a screen guard then also a same problem ehat i should do…

    • Hi Arko Saha, keep your mobile apps updated, this would solve most of your the problems. If that does't solve your problem please take it to nearest Asus service center.

  • Can u tell me any asus service center in kolkata. My phone speaker is not working.

    • Hi Amiya, please check the address mentioned in the post above.

  • There is a unique problem with my zenfone 2 ze 550 ml. I have an airtel sim card which fits in every phone even in other asus phones as well but when i insert the sim in my phone , my zenfone is unable to detect it
    i have tried in both the sim slots but its not working

    • Hi Rituparna, that's a strange problem. Is that a new mobile phone? If so file a return and get a new piece. If its more than 3 months old, carry your mobile to the nearest Asus authorized service center and get it serviced. Take your mobile bills and warranty card along with you to the service center.

  • Sir I purchase asus zen phone5 in China. That time I don't know that the Google playstore isn't working in China, even Facebook also . Now advice me what to do with this phone.

    • HI Ashis, where are you now, in India or China? Let us know this so that we can provide you with better solution.

  • I have Asus zenfone laser 2gb. I bought in from flipkart in last september. I have a problem in touch. Some time the touch is not working.

    • Hi Tanmoy Pal, there might be a problem with your display panel. Carry you Asus zenfone 2 mobile, the bill and warranty card to the nearest Asus authorized service center and get it serviced at the earliest.

      • Hi,
        I have ASUS Zenfone4(model number A400cg) . I am facing a problem that is when I am calling someone that person cannot hear me but I am able to listen that person.
        With regards
        partha sarathi kar

  • whats price of asus zenfone t001 original pda????????/

    • Hi Rana, its available for Rs. 6,190 on Flipkart

  • The back camera of my Asus Zenfone 5 is not functioning properly.It is in warranty period.The date of purchase is 3rd february,2015.Please help me.

    • Hi Soma Sen, have you updated your Asus Zenfone 5 to the latest firmware and also did you update your ASUS PixelMaster Camera app? If not please connect to Wi-Fi and update these two and check your camera functionality. This update can solve most of your Asus camera problems.
      Follow these steps to update your Firmware and apps:
      1. Settings > About > System Update > Check Update
      2. Update Asus PixelMaster Camera app by visiting the Google Play Store

      • Hi, i have a zenfone laser 2 which i recently updated to marshmellow. Most of the videos are not opening from file manager, whenever i try to use mxplayer or some other external video players. It shows" cant play this link". Though videos are perfectly running when i open them from player apps. Please help, i cant understand where the problem is.

  • My Asus Zen Phone is not functioning properly. pl adviceme

    • Hi Gupta, can you please give more details about your problem – model number of your Asus mobile, problems you are facing & date of purchase? It will help us to give you the best solution.

      • My asus zenfone tooj softwer problem . Ph of ho gaya . Plz slove me

  • my mobile not working poparly…..need help

    • Hi Debashis Biswas, can you please elaborate your problem? We will be able to guide you better.

      • I cannot get a new Asus ZenFone 5 charger… I live in Rubi… from where I can get a Asus charger??

    • Konsa ph accha hai?
      Asus zenfone 2 leaser ya Asus zenfone max…
      Please help me..

      • Hi Rajesh, if you are looking for phone below Rs. 10K then go with ASUS Zenfone Max. ASUS Zenfone Max has a huge battery and good configs for below Rs. 10K mobile. Its upto you to take the final call, we just gave this suggestion.
        Amazon Product link of Zenfone MAX:
        http://amzn.to/29EXtci (16GB)
        http://amzn.to/29EXjl5 (32GB)
        Amazon Product link of Zenfone 2:
        http://amzn.to/29EXE7h (16GB)
        http://amzn.to/29NOAJn (32GB)

      • Hi I am kshirod Mohan Manna.
        I Buy ASUS Zenoe fone Max .
        The problem is The max phone has no network in two slots after three moths use.

      • Asus zenfone Max. A66a hai..

    • my mobile name zenfone 2 model no.asus _ Z00AD(ZE551ML)
      i want a charger of this mobile

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